Welcome to a Wavetec x RBR Webinar!

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

Aiming to enhance the in-branch experience, Banorte have recorded over 30 million WhatsApp Queuing-supported customer interactions, monthly.

Banorte is a Mexican banking and financial services holding company headquartered in Mexico City and Monterrey.

Worth listening in?

  • 80% client onboarding in under 3 months, via WhatsApp Queueing
  • Over 30 Million virtual queueing interactions in March 2021
  • Improved customer satisfaction and conversion rate Social distancing guidelines and occupancy limits met
  • Customer and staff safety and health prioritised


Get access to recorded Webinar