The impact of COVID-19 on Self Service: Our Empirical Analysis Snapshot

With the coronavirus outbreak, customers across the globe are having to rapidly adapt and use self service technology as business simply isn’t business as usual.
While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a significant increase in the Usage Index.

Our snapshot report summarizes a thematic analysis of major trends in Self-Service in telco/ mobile money on account of COVID-19. The analysis is based on data derived from multiple global deployments.


  • Why has AOV increased?
  • Usage Trends of Self-Service?
  • Why Self-Service App Development So Successful?
  • Why Self-Service App Development Is What You Need Now?

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